Our Services
Enhancing Customer Satisfaction and Instrument Value: The Range of After-Sales Services for Analytical and Material Testing Instruments
Technical Support
Prompt and effective technical support to customers to address any operational issues or troubleshooting requirements. We have dedicated technical support teams that offer assistance via phone, email, or online chat. Our experts guide customers through instrument setup, calibration, software updates, and general maintenance, ensuring smooth operation and optimal performance.
Preventive Maintenance
Regular maintenance is essential to maximize the lifespan and accuracy of analytical and material testing instruments. We offer preventive maintenance programs to ensure that equipment is serviced and calibrated at recommended intervals. These programs include scheduled visits by certified technicians who perform necessary checks, calibrations, and repairs, thus reducing the risk of unexpected downtime and maintaining the instrument's accuracy.
Application Support
We understand that different industries and research fields have unique testing requirements. Hence we offer application support to help customers adapt their instruments for specific analytical needs. This support involves providing method development assistance, application-specific accessories or modules, or guidance on sample preparation techniques.
Spares & Consumables
We maintain an inventory of genuine spare parts and consumables for our instruments. These parts may include replacement components, detectors, lamps, and other critical items. By providing access to genuine parts, we ensure that customers can quickly repair or replace components when needed, minimizing instrument downtime and maintaining measurement accuracy.
Calibration Services
At Multiflo, we specialize in providing professional calibration services for force measurement instruments, spring testers and other material testing instruments. As a trusted calibration service provider, we understand the criticality of accurate force measurements in various industries and applications. Our dedicated team of experts, coupled with state-of-the-art calibration equipment, ensures that your instruments are calibrated with precision and traceability.
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